If I cancel my paid subscription, will my profile still show up when users carry out searches?

Member Matching and Searching

How do I search for a match?

How many matches will I get from my search?

What other tools are there to find members?

How do I view further details of members shown in my search results or in the "Users Matching Me " link?

Contacting Other Members on the Site

I received a message from another member; do I have to be a subscriber to Pakistanimatrimonials.com to reply?

How do I send a message to another member?

Why is my email not being sent to a Pakistanimatrimonials.com member?

Your Account

How do I delete My Account?

If I Delete My Account, will my subscription still continue?

If I Delete My Account, will I still be able to receive email?

Pakistanimatrimonials.com Site

Why does the Pakistanimatrimonials.com site take long to load?

Your User ID and Password

Q: I cannot remember my User ID and Password. How can I obtain it?
A: To obtain your password again, click on the Forgot my Password link and enter your email address and we will email your User ID and password to you. Contact us if we you still need help.

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Q: How can I change my User Id / Password?
A: Log into your account and follow the link to change my User Id / Password.

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Your Profile

Q: How do I Create a Profile?
A: To create a profile, click on the Join link and complete all the questions to provide as much information as possible about yourself for other members to see. It is your opportunity to tell other members all about yourself and what you are looking for in your partner. You also have the chance to post a picture of yourself and this is the most important addition you can make to your profile to increase the number of people that respond to your profile. Best of all this is FREE to all visitors to the site.

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Q: How can I Update My Profile?
A: To edit your profile log in and click on the Edit Profile link.

Q: How can I ensure that I get the maximum response from my profile?
A: To get the maximum response, make sure that you include a photo on your profile. It is a proven fact that profiles with photos get a considerably greater response than those without. Also ensure that you include as much information as you can about yourself in your profile.

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Q: What can I NOT include in my profile?
A: We review every profiles to ensure that our members get high quality information delivered to them. With this regards, we reserve the right to reject any profiles that may contain some of the following:

• Any descriptive information or location that may threaten a member's anonymity
• Abusive language of any kind, which may include racism and vulgar statements
• Any direct contact information for a member including the following ; email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses
• Any advertisements or solicitations for Businesses or political organisations.
• Discussion or descriptions of illegal acts or behaviour which could include, but not limited to drug use and violence
• Any material that may lead to exploitation or solicitation of personal information from individuals under the age of 18
• Solicitation of multiple or additional partners
• Unauthorized use of copyrighted or trademarked material
• Overt sexual innuendo or discussion
• We will not accept any content from:
• Incarcerated individuals
• People under the age of 18.
  To help us monitor profiles, please ensure that only English language is used on this site.

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Q: Why doesn't my profile show up when I search?
A: Click on the Preview My Profile link, once you have logged in and make sure that your profile is showing. If not then you may will need to click on Delete My Account and recreate your profile. If you have correctly followed the joining process and are still experiencing problems then contact us.

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Q: How long should I keep my profile posted on Pakistanimatrimonials.com?
A: It is important that you keep your profile posted on Pakistanimatrimonials.com for as long as possible to find you partner. If you delete your profile, other users will have no way of finding out that you're single and available. And if no one knows your profile is online, they can't contact you through our system, so please think carefully before Deleting Your Account.

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Q: How do I delete my profile from Pakistanimatrimonials.com?
A: Choose the Delete My Account option once you have logged into the site.

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Q: What happens if I Delete My Account?
A: Once you choose the option to Delete Your Account from our database, all your profile details will be permanently removed from our system. This means that no other user will be able to view your details, until you re-join our service again. So be sure to decide carefully before deleting your profile, as this could affect whether you find a lifetime partner or not.

Q: Can others users still search my details if my Account has been deleted?
A: No. Other users can only see your profile details if you remain a member of the site. Deleting your account means that your profile details are no longer featured on our site.

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Your Photos

Q: How do I post my photo?
You can post your photo on the site while you are going through the process of creating a new profile. If you have already created your profile and are logged in, then click on Upload/ Edit Photo link and select the option to post your photo. Whether you are creating a new profile or updating it, you can post your photo on our site in a number of ways. You can either automatically

• Submit your photo to us while creating/ updating your profile. Please follow these guidelines to add your photo to your profile.
• Mail your photo to us for us to scan it for you and include in your profile. Once you have joined and created your profile, you can now mail us your photo, and we will scan it for you and attach it to your profile. Please write your full name, your User ID and the email address registered with our site. Please send all your photos to the following address:
  Unit 18, Greenheys Business Centre, Pencroft Way, Manchester, M15 5JJ, UK,
  The size of your photo must be between 5" x 7" and than 2" x 2".
  
  if you would like your photos returned to you then please send us a self-addressed stamped envelope that can hold the photo that you have submitted.
• Email us your photo as an attachment. Send an email to support@Pakistanimatrimonials.com with the words "post photo" in the email subject and the following details:
  Your First and last name, User Id, and your email address registered with our site. Only photos that are sent as attachments with an email will be included. Ensure that you have cropped all the unwanted area to only leave your face showing for best results.

Please ensure that the photo is not so it might cause offence to others and is free from any nudity, obscenity or other sexual content. Try to choose the most recent photo of yourself. Remember your photo in your profile will considerably increase your chances of getting a response from other members. Once approved, uploaded photos will be posted exactly as they are submitted. The volume of photos that are sent to us means it can take up to 24 to 72 hours before your photo appears on your profile

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Q; I am having problems with posting my photo.
A: If you are having problems posting your photo then contact us.

Registering and Subscribing to Pakistanimatrimonials.com

Q: How much does it cost for me to join the Pakistanimatrimonials.com?
A: Joining the site to submit your profile for other members to see is FREE! However, to contact other members that you are interested in, you can choose one of the premium packages below. You have a variety of subscription options where you can enjoy huge discounts if you subscribe for longer periods. BUT THE GOOD NEWS IS THAT WE HAVE MADE ALL THE PREMIUM MEMBERS FACILITIES FREE FOR A LIMITED PERIOD. SO MAKE THE MOST OF OUR SERVICE WITHOUT PAYING A PENNY!!!

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Q: When will my premium membership subscription be stopped from the site?
A: Your subscription will automatically terminate at the end of any one of the subscription period that you have chosen; 1 month, 3 months, 6 months 9 months or 12 months, To re-instate your subscription again you will have to renew your membership with us again.
Unlike other sites, we do not automatically renew your membership.

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Q: How will I know when my subscription is over?
A: You will be notified automatically when you approach the end of your subscription and will be given instructions to continue your membership. If you do not re-new your subscription in the time specified on our notification, you will loose all your premium members' benefits until you choose to subscribe for one of the packages again.

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Q: How can I pay for my subscriptions?
A: The most popular way to pay for the subscriptions is by credit card. You will be charged immediately for your subscription. All credit cards will be charged in USD($).
Customers in the UK can send a cheque made payable to Xel Limited, and post it to the following address; Unit 18, Greenheys Business Centre, Pencroft Way, Manchester, M15 6JJ, UK. Your membership will be activated once your cheque is processed. This may take up to 5 days. Please ensure to include the following details; your full name, your user ID and the email address registered with our site. The amount payable will be in GBP (£) in the table shown above, relevant to the type of subscription you take out.

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Q: What credit cards can I pay with?
A: We accept all global credit cards including some of the following:
American Express, Diner's Club, Discover, Master Card Visa, UK Switch, Solo…

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Q: Why isn't my credit card being accepted/saved when I enter it?
A: There are a number of reasons why a credit card may not be accepted. Please check the following to ensure your payment is accepted:

• The credit/ debit card number you are entering is valid and correct
• The credit/ debit card expiry date is still within the current date
• Your credit/ debit Card is not over the limit
• The issue number on your debit card is correct
• The valid from date on the debit card is correct
• The name on the credit/ debit card matches the one you have entered on the site.
  Take note of the above and re-enter your information. If the problem still persists then please contact us.

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Q: I am having problems with the registration process, what shall I do?
A: Contact us for any problems that you are having, giving a complete description of the problem.

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Q: If I cancel my paid subscription, will my profile still show up when users carry out searches?
A: Yes. Your profile details will remain on our system for all others to see until you choose to Delete Your Account.

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Member Matching and Searching

Q: How do I search for a match?
A: You can use our Simple or Power search facilities to find the members you are looking for, based on different criteria. You can use our Simple Search facility to choose the type of members that you want to find by age, sex, location and religion. We also have the power search tool that gives you more criteria by which you can search the members on our site. Click on Power Search once you have logged in the site to use this tool.
You can do the search as many times as you like by selecting different criteria until you find the right person for you.

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Q: How many matches will I get from my search?
A: The number of matches that you get for your search depends on the number of members that match your search criteria. For example the type of members that you want might be available more in one country than another, as might be the case for age, religion etc. If you do not get many matches for your search then broaden your selection criteria to find more matches.

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Q: What other tools are there to find members?
A: Our cutting edge technology offers you to automatically receive details of other users on the site that match your requirements. To see what other members match you, just click on the Users Matching Me button to view.

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Q: How do I view further details of members shown in my search results or in the "Users Matching Me " section?
A: Once you are shown a list of profiles of members in either your search results or in the "Users Matching Me" section, you can view their details by clicking on the member's name shown at the top of the profiles.

Contacting Other Members on the Site

Q: I received a message from another member; do I have to be a paid subscriber to Pakistanimatrimonials.com to reply?
A: Yes. In order to communicate with another member you have to become a premium member of the site. We offer a wide range of packages to suit your needs, so please choose one. BUT WAIT FOR THE GOOD NEWS, FOR A LIMITED PROMOTIONAL PERIOD WE ARE MAKING THIS FACILITY FREE TO ALL MEMBERS SO THAT YOU CAN ENJOY THE EXPERIENCE OF Pakistanimatrimonials.com. THIS MEANS NO FEES OF ANY TYPE TO ENABLE YOU TO USE THE FULL PREMIUM MEMBERSHIP FACILITIES TO ALLOW YOU TO TALK TO OTHER MEMBERS ETC. SO WHAT ARE YOU WAITING FOR GET MATCHING!!!

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Q: How do I send a message to another member?
A: Once you are shown a list of profiles of members in either your search results or in the "Users Matching Me" section, click on the member's name to view their details. When the details are open, click on "Contact Member" to send them a message.

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Q: Why is my message not being sent to a Desimatchmers member?
A: Your email is not reaching the person because he or she is no longer a member of this site or

Your Account

Q: How do I delete my account?
A: Once you have logged in, click on the Delete My Account link and your details will be permanently deleted from our database.

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Q: If I Delete My Account, will my paid subscription still continue?
A: Your subscription will continue until the end of your chosen period whether you have Deleted Your Account or not. Therefore, all the premium membership benefits will be available to you even if you have Deleted Your Account. So for example if you have subscribed for three months and you Delete Your Account after the first 30 days, you will still be able to contact other members of the site for another 60 days, until your subscription period expires. You will be able REJOIN with your original account details and login as a premium member during these remaining 60 days.

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Q: If I Delete My Account, will I still be able to receive email?
A: No. If other users cannot view your details, they will not be able to communicate with you. So it is important that you keep your profile active on the site to stay in touch with other members.

Pakistanimatrimonials.com Site

Q: Why does the Pakistanimatrimonials.com site take long to load?
A: The speed of loading the Pakistanimatrimonials.com site could be due to the following reasons:

• Pakistanimatrimonials.com could be experiencing technical difficulty. If this is the case then we strive to resolve any technical problems to ensure that you do not experience too many delays in finding your lifetime match. So please try again later.
• Your internet connection could be affecting the speed of the site. Please check that your modem connection speed is set at the highest possible Internet connection rate.
• You could be trying to connect at a time when the Internet itself is very busy and experiencing traffic jam. Try to connect at a time when there might not be so many users on the Internet.
• If you have checked all of the above, but are still experiencing problems then contact us and we will try to resolve the problem.

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